GWMWater is upgrading water meters with 'remote meters' across urban areas in our service area following a successful roll-out for rural pipeline customers.

Urban Remote Meters (URM)

A remote meter measures, in real time, the amount of water a customer uses.

The digital device is different to a standard meter because it includes a low frequency radio transmitter that securely sends water use data to GWMWater for billing and operational purposes.

The water usage information will be available to customers via the GWMWater Customer Portal, making it easy for customers to monitor their water use.

For more information:

 Fact Sheet - Urban Remote Meters - June 2019 (5.2MB, 2 pages)

Frequently Asked Questions - Urban Remote Meters  (4.44MB, 4 pages)